T&C's.
Your Brief
This first step is easy. You contact me and tell me what you want my help with. Provide me with loads and loads of lovely information from the start, then I’m able to provide you with a quote within 24 hours.
My Rates
I use an hourly and a daily rate. My Daily Rate applies to 8 hours – a standard UK working day. Anything beyond 8 hours will be charged my Hourly Rate. I may occasionally use a ‘Project Rate’ but additional charges may apply as timings and project changes always occur.
Bookings
If you book my time, always assume you will pay for that time, regardless of the amount of work you actually give me to do within that booked time-frame. Always assume that the 'meter is running' and make full use of the booked time you have requested; either with a primary project or with any secondary projects made available if the primary is delayed. This is your responsibility as the booking client. Time that is booked but wasted by one client cannot then be offered by me at short notice to other clients* and therefore must be paid for by the original booking client.
Final File Delivery
On the whole, once a project is finished I will deliver to you a set of final flat files that will be fully useable as per the original brief request - transparent tif files, high-res PDFs or a similar for you to use straight away in the capacity it was intended for. If you require a set of fully editable files, let me know at the beginning of our booking so I can build this request into my workflow from the start.
Timescales
As part of our initial chat, I’ll tell you my earliest possible start date and whether I can meet your proposed deadline. If I can’t, I’ll offer an alternative date. During the course of a project, if something comes up that impacts my ability to meet an agreed deadline, I’ll let you know straight away and we’ll work together to find a suitable solution. I often work my evenings and/ or weekends and will offer these if I feel the need to meet a deadline and/or to ensure a client is happy and aware of my willingness to help them.
Working On-Site vs Remote Working
Remote working is the only option I am able to offer. I have a top-spec MacBook with up-to-date CC software sitting in my little home office, and with marked-up PDFs, email briefings and phone calls the need to be on-site for a project is not always a necessity. It's cheaper for them in the long run AND they get a longer working day from me.
Confidentiality
Anything you tell me about your business that is commercially sensitive will be kept utterly confidential. If you prefer I sign a Non-Disclosure Agreement (NDA), that is not a problem.
Delays & Cancellation Policy
If you need to re-arrange a booking or cancel a booking altogether please note that charges may be incurred dependent on how close to the
booking date your cancellation notice is.
<48 hours before incurs a Half Day Charge.
<24 hours before incurs a Whole Day Charge.
Delays in your project work coming to me are not my responsibility and you will still be charged for the booked time you have requested, regardless of the work done by me. A late notification of delayed work from you constitutes a ‘cancellation’ where any un-recoupable time can still be charged back to you*.
Drafts, Revisions & Completion
If you require revisions to any ongoing work which can be made as part of the original time/ quote provided by me, then no extra charges will be incurred.
However, if the additional revisions requested are not part of the original quote and /or take the final delivery time beyond the original
provided for the work, then an extra charge may be incurred. At this juncture, I will inform you of any possible extra charges being incurred and wait for your decision as to whether or not you wish me to proceed.
Payments
I ask for payment on or within two weeks (14 days) of the invoice. Prompt payment will be expected as standard. Payment within 7 days will make us ‘Best Buddies’ – we could swap Christmas cards, wear matching jumpers, sing duets in front of close friends, share jokes whilst snowboarding and read poetry together in front of a roaring fire. But frankly, any kind of Early Payment is the best, it keeps the wheels turning, keeps us all friends, and I get to eat.
Late Payment, however, turns me into that annoying, nasally voice in your ear whispering “Pay Me, Pay Me”.
And an Extremely Late Payment (45 days+), will be very disappointing. It’s disrespectful to the services and flexibility freelancers offer. For a short period of time, we ARE members of your staff. Imagine the outcry if you paid your staff 15 days late every month. Please be kind to your Freelancers, they’re helping you after all.
Copyright & Legal Responsibilities
It is your responsibility to check some things too. Firstly that any information/designs/assets you provide to me are approved for use and accurate. Secondly, if those assets/designs came from a third party; you are permitted to use, reproduce or change them. I take no responsibility for the content of a project once it has been approved, or for any legal repercussions that may arise as a result of an oversight on your behalf either before or after I have worked on a project.
I do not take responsibility for work I produce - if that work has been produced incorrectly because of an oversight in the briefing process, the files provided to me or a lack of information given by you (the client) during our project sharing and communication.
I do reserve the right to share a sample of the work for my website portfolio, making clear my role in that work. But do let me know if the work I wish to showcase is under an embargo or needs to remain confidential.
...and Relax
So that’s it, my game rules. Nothing too scary or complicated. They’re designed to make sure you get the work you want, when you want it. And that I get paid for my time and effort. A win-win situation for all.
If you have any questions - then do please drop me a line.